Using my blog entries

It has come to my attention that my blog entries are being used by third party organizations.

I would like to state unequivically, that I have no association or affliation with these third party organizations who are posting all of my blog entries on their own websites.

These blog entries that are being used, are being used without my permission.

I have requested that my blog entries be removed from these websites - it is my hope that this organization will honour my request immediately.


I post thse entries to help individuals who are in the appeal process who are dealing with a CPP denial and it is my intention to provide this information in the hopes that it can be used in a constructive and positive manner.  If you would like to use these blog entries to help with your appeal, or if you would like to include this information in your organization publications online,  please contact me via email at and I will be pleased to entertain your request.





Service Canada Frustrations

This is the problem with call centres - whether they be Service Canada (?) or the Information Line (?) at the Social Security Tribunal.

I am trying to get information about a client's file - I have all the written consents that I need.

The first agent well all she wanted to do was talk over me, and tell me that I could not be told the information I needed despite having consent - and having called them many many times.  This is not my first rodeo lady.  In the end I asked to be put through to another agent - only to be put back in the line and waiting.......

The secord agent - shout out to Susan - was excellent - and gave me the information I needed right away.  However, she did tell me that they can only spend 6 minutes on each call - and that is why many times they appeared stressed and rushed on the phone.  Six minutes - what the hell - what if you are a senior or a person with a disability who takes time to process information?  I do not get this government - the calls are timed and if they are not within the six minutes they can lose their jobs - that is what I was told today.

As for the Information Line at the SST - a client called yesterday and told me she had waited three days for a call back - and of course she was out at a medical appointment when the call came - but there was no number given so she can find out the information that she needs - so what she has to call back aqnd wait another three days sitting by the phone?  That's just crazy.

So you get no service from Service Canada - you get no information from the Information Line. and a client cannot get an appeal from the Social Security Tribunal.

2015 cannot come soon enough.


Social Security Tribunal appeals received 2014

It is almost the middle of the year and yesterday I received a document which indicated that the appeal number at the Social Secuirty Tribunal for 2014 was appeal 14-20XX

This appears to mean that the Social Security Tribunal have received another 2000 appeals so far this year.

From review of previous statistics obtained under the freedom of information act - there were usually around 3000 appeals received each year by the old Review Tribunal.


I am just wondering how there is going to be any progress made on the delays and backlogged appeals.  At more than 7000 legacy appeals - we can say that represents two years of back logged work - then they will have 2013 appeals backlogged - and then another 2000 received in 2014. 

The math does not add up - and I worry that if there is preassure to move these appeals  - that they are not going to be given the due consideration and time that they should - in order to make the right decision.

I know there have been many people who are writing to their MPs to see if they can get some movement on their appeals - I hope this will help and there is an example of the letter to write on this blog.


Yesterday there was another stupid denial from CPP disability - time to turn the attention on to why the Social Security Tribunal are receiving all these appeals - it is because CPP is denying clients that should not be?





More News to Share CPP Social Security Tribunal


Thank you for all the calls, emails, texts  I appreciate the support.

Thanks to your efforts the Globe and Mail story was shared over 1400 times.

Please keep going - please keep writing the letters to the MPs.


Listen Tomorrow Morning

CBC Radio in Regina 5askatchewan tomorrow at 7.45am as well as daily through the radio news and on the evening television news.

It is 540am for Saskatchewan listeners - and you will be able to hear online streaming at

I am so happy that finally this untolerable situation is starting to come to light.

Please know I have no beef with the staff at the SST - it is the system that the Feds have created that has created these issues.

It is my intention to help the clients who are waiting and who call me in despair daily - I am not out to disparage anyone.


NDP news release

2014 06 13

Conservative Social Security mismanagement leaves thousands scrambling

The Conservatives have grossly mismanaged the transition to the new Social Security Tribunal, leaving thousands of Canadians waiting months—without income—before eventually receiving a hearing.

“The Conservatives took an appeal system that was working and completely broke it,” said Jinny Sims (Newton–North Delta), NDP critic for Employment and Social Development. “They had more than a year to prepare for this transition, yet Conservative mismanagement means we’ve ended up with a Tribunal that isn’t fully staffed and has hardly held any hearings.”

Statistics released today reveal that the Income Security Section heard only 178 appeals in its first year. At this pace, it will take 9.5 years to hear all current income security appeals—without taking into account any new appeals.

“There are more than 9,000 Canadians waiting for a CPP or OAS hearing,” added Sadia Groguhé (Saint-Lambert), NDP deputy critic for Employment and Social Development. “These are disabled Canadians and seniors who have little or no income and need to pay bills and buy groceries. They can’t wait years for this government to get its act together.”

And the questions:

   Mme Sadia Groguhé (Saint-Lambert, NPD): Monsieur le Président, des milliers de Canadiens n'ont pas accès aux prestations d'invalidité en raison de la mauvaise gestion des conservateurs. Certaines personnes attendent depuis plus d'un an d'être entendues par le Tribunal de la sécurité sociale en raison du manque de juges-arbitres.


    Au rythme où vont les choses, même si le tribunal n'avait aucun nouveau dossier à traiter, ça prendrait neuf ans avant que la machine ne reprenne le dessus et c'est inacceptable.


    Le ministre trouve-t-il normal que des gens décèdent avant d'avoir accès aux prestations auxquelles ils ont droit?


Mr. Scott Armstrong (Parliamentary Secretary to the Minister of Employment and Social Development, CPC): Mr. Speaker, the Social Security Tribunal started its operations on April 1, 2013 and received higher than anticipated caseloads from the legacy tribunals. These income security legacy cases are all deemed ready to proceed as of April 1, 2014, according to the regulations. The SST is giving top priority to these legacy cases.


Mme Sadia Groguhé (Saint-Lambert, NPD): Monsieur le Président, la section de la sécurité du revenu ne compte que 35 juges-arbitres et elle doit faire face à un retard accumulé de 3 700 dossiers. En éliminant le recours aux 1 000 juges-arbitres à temps partiel, le gouvernement conservateur a amplifié la crise. Les plus démunis sont, encore une fois, les premières victimes de la négligence et de l'incurie de ce gouvernement.


    Quelles mesures d'urgence le gouvernement entend-il prendre pour faire face aux méga-cafouillage que l'on connaît au Tribunal de la sécurité sociale?


Mr. Scott Armstrong (Parliamentary Secretary to the Minister of Employment and Social Development, CPC): Mr. Speaker, as I said, the Social Security Tribunal is dealing with these legacy cases that were left over from previous tribunals. We have taken steps to make sure that we are aligned in this process from coast to coast to coast so we can have consistency in the decisions that are made.


   Mr. Mike Sullivan (York South—Weston, NDP): Mr. Speaker, Conservatives are turning their backs on disabled Canadians across the country and gutting services that people rely on. Thousands of Canadians who have been denied disability benefits are still waiting for a hearing. As of last April, there were 1,000 fewer referees hearing appeals. The tribunal now has a backlog of 10,000 cases, and only managed to hear 348 appeals last year.


    It is a great example of the Conservatives breaking something that did not need fixing. Why did the Conservatives create a tribunal that is designed to fail?


Mr. Scott Armstrong (Parliamentary Secretary to the Minister of Employment and Social Development, CPC): Mr. Speaker, I am not sure. We fixed a problem because we wanted to make sure that there was consistency among decisions from coast to coast to coast. Now, with the new Social Security Tribunal, we do have a case of backlogs that were left from the previous legacy tribunals. These are being cleared. As of April 1, 2014, these cases are now being heard. We are going to clear up the backlog.


Mme Isabelle Morin (Notre-Dame-de-Grâce—Lachine, NPD): Monsieur le Président, ce n'est pas vrai que le problème est réglé, Quand c'est le temps de piger dans nos poches, les conservateurs trouvent ça bien facile, mais, quand c'est le temps de verser aux citoyens les prestations qui leur reviennent, ça devient compliqué. Pensons seulement aux difficultés pour accéder au Supplément de revenu garanti ou aux crédits d'impôt pour personnes handicapées. Ce sont toujours les plus démunis qui sont les premières victimes du gouvernement conservateur. Que va faire le gouvernement pour redresser la situation au Tribunal de la sécurité sociale et pour s'assurer que ceux qui ont cotisé au régime de pension accèdent aux prestations d'invalidité auxquels ils ont droit?


Mr. Scott Armstrong (Parliamentary Secretary to the Minister of Employment and Social Development, CPC): Mr. Speaker, the SST and the government are committed to providing fair, credible and impartial appeal processes in a timely manner to those people who apply. The SST is an independent administrative tribunal. It operates at arm's length from the department.


    The department and the SST are now putting these legacy cases at the top of the priority list. We are going to clear up that backlog.


Thousands awaiting appeals before Social Security Tribunal


Thank you to Gloria Galloway of the Globe and Mail for taking the time to listen, investigate, and write this story.  This illustrates the unjustifiable position thousands of people who are waiting for CPP Disability appeals are in.

Please share this story with your networks.  Please write Letters to the Editors putting forward your thoughts.  Please email this story to your MPs.  Please contact your local newspapers and talk-back radio shows.

It is an absolute disgrace that 10, 000 people in Canada who have paid in to Canada Pension Plan have had this new appeals system foisted on them - which we were told would be more efficient and transperant, and easier for clients to manage.