Frustration mounting waiting for Review Tribunal Appeals

One of my clients called today wondering when he was going to get a Review Tribunal hearing.  He has been waiting for an appeal for 10 months now - it has been 22 months since he made his application to Canada Pension Plan for disability benefits.

I called the Review Tribunal office again to ask when this gentleman will get a hearing - and I am told that he is waiting to be heard - basically a non answer. 

My question is who am I going to have to call to get an answer? Ghost Busters?

I am patient for the most part - I understand the system but honestly these people are dealing with ill health, disability, stress, poverty, financial ruin, inability to fund their medication, the list is endless - and it is not fair to keep leaving these people in limbo.

We need some answers from the Feds.